Consider:
***your client is six months past due on a $68,000 invoice
***your colleague consistently fails to meet important deadlines on your important project
***your supplier has regularly provided irregular sizes of your most popular women’s dresses
You’ve really tried to show up as a professional would, but unfortunately others around you haven’t. Your client, colleague, and supplier need to get their act together. It happens.
Being a professional doesn’t mean smoothing over important issues. It doesn’t mean glad-handing people who should be ‘upping their game’. Most importantly, it doesn’t mean the absence of conflict.
Professionals get results (Mind-Set #1). That means getting the invoice paid, helping get your colleague back on track, and having your supplier dramatically improve their quality control.
Sometimes these types of situations require confronting people or handling situations that aren’t a lot of fun. Sometimes that creates conflict. Doing so doesn’t make you unprofessional.
For most of us, getting results usually involves having crucial conversations that involve conflict. It comes with the territory. It’s OK, as long as the conflict is handled professionally. Respect is the key. Conflict, when it’s handled respectfully, is rarely experienced as unprofessional.
Sometimes it’s tricky to maintain professional decorum when the individual is someone who hasn’t necessarily earned your respect—like the three people illustrated in the examples at the beginning of this post.
It’s easy to be respectful to someone who has earned your respect. Not so, for someone who hasn’t. Yet, it’s still important to be respecting. The key to creating and maintaining professional decorum is to be respecting when it’s difficult to be respectful. To learn more about the difference between the two, see chapter eleven in The Power of Professionalism.
Bottom line: professionalism shouldn’t be characterized (in whole or in part) by the absence of conflict; rather professionalism often gets defined by how conflict (inevitable as it is) gets handled.