Character: An Important Lesson From Peyton Manning

Yesterday’s Super Bowl was, arguably, anti-climatic—given all the pre-game hype.  Yet there’s a wonderful post-script to the game—the post-game reaction of Peyton Manning.

No doubt Manning was crushed (emotionally) after he and his team failed to match the skill and intensity of the Seahawks on football’s biggest stage.  Yet, he took the high road.

Manning has a well- deserved reputation of being a class act—win or lose. Yesterday was no exception.

Said another way, Manning is a real ‘pro’—defined primarily by how he conducts himself, not because of his skill on the football field. He’s a professional worth emulating.

Here’s an article that gives an insightful first-hand account of Peyton’s post-game activities.

How many mind-sets do you see in action?

Aspirin or Vitamin?

As Seth Godin reminds us, “we’re far more aware of our problems than our opportunities”.  In my work with leaders of organizations, that almost always holds true.

Intrigue turns to enthusiasm as leaders learn about the potential in applying professional values within their organization.  Invariably they initially see the approach as an aspirin to be dispensed in attempting to correct undesired behavior (think: alleviating pain) within their organization.

That’s completely understandable as so many of the headaches these leaders face stem from so-called adults within their organization behaving badly. These same leaders often find themselves exacerbated by the need to invest (what often turns out to be) endless numbers of hours mitigating problems that never should have occurred in the first place.  In the vernacular: it’s a ‘time suck’—one that siphons valuable energy away from weightier matters.

I get it….and I’m sure you do too!

Yet, correcting undesired behavior is the most basic, most fundamental application of professional values within organizations.  It’s a good application. And as helpful and powerful professional values can be in correcting undesired behavior, there’s ‘more to get’.

In other words, professional values can proactively serve as a vitamin to help grow and sustain a healthy (internal) culture as well as a vibrant (external) brand.  This is the best application. Properly implemented, the vitamin approach supports and sustains opportunities.  It materially aids everything from sales to supply-chain management; improves functions as disparate as marketing to recruitment.

Trouble is—because of the pain they’re experiencing— too many leaders use professional values as an aspirin and stop.  Regretfully, these leaders fail to realize the powerful benefit that comes from the vitamin side of the equation.  Guess that’s why our mothers were so insistent on all of us taking our vitamins!

 

Don’t Let A New Organizational Structure Become the Grist For Employee’s Cynicism Mill

Here’s an interesting question, “Of all the organizational structures out there (i.e. matrix, self-management, traditional hierarchy, etc) is there one you recommend that will best leverage a culture centered around professional values?”

I get this question occasionally. The short answer is ‘no’…’no’ I don’t advocate one organizational structure over another.

People get pretty enamored with organizational structure. Some see it as a silver bullet.  Some unknowingly (and sometimes unconsciously) view it as a substitute for good management.

Long story short: an organization with an unhealthy culture that adopts a new organizational structure will likely remain an unhealthy organization.  Structure is not a substitute for good management.

People make the difference, structure is merely a tool. There are many examples of organizations with admirable cultures that happen to have unique organizational structures. Yet, look deeper…what typically makes these organizations ‘tick’ is the way their people think. Their people think like professionals.

Note: let’s acknowledge that structure can indeed influence thinking. The difference between the winners and the losers is the depth of thinking (and commitment). Organizational structure should never be a substitute for things like organizational purpose, jointly-held values, engagement, etc.

I’ve seen organizations with the most convoluted organizational structures (one that seemingly wouldn’t work) that shine.  The reason it works is because of their people.     In other words, the professionals overcame the arcane structure.

Bottom line: professional values can add value to virtually any organizational structure.  The most important part is the professionals, not the structure.

What prompted this post was an article about Zappos eliminating their managers—adopting a vastly different organizational structure. I suspect it will help Zappos…as their culture is admirable, their management committed. Yet, too often a new organizational structure (which can, to a lessor degree, also include shifting the boxes on the org chart) ultimately becomes grist for employee’s cynicism mill. 

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Football’s Skill Players—Lessons For Today’s Professionals

A colleague friend of mine was updating me on her prize-recruit son who is destined to be playing football next year at a Pac 12 school.  He plays on the offensive line.  He goes something like 6’ 5”, 280 pounds and bench presses half-a-gazillion pounds.

She was explaining to me how the recruiting process worked and how her son (ultimately) would be spending more time with his O-Line coach than that same coach would spend with his own family.  It was fascinating.  Each group (linebackers, running backs, lineman, etc), she explained, had the own specialty coaches.   “You know, the skill players have their coaches and each of the other groups have theirs.”   In football parlance skill players are running backs, quarterbacks, wide receivers, etc.

I smiled mischievously.  “What?” she asked.  “What’s wrong?”

I couldn’t help myself, so I asked her “does that mean that your son and his fellow linemen are unskilled?”

She hesitated, then smiled knowingly.  We both agreed that each and every player on the team was exceptionally skilled—each in their own way.  And we further agreed that today’s distinctions between so-called skill players and the rest of the football team was unfortunate.

The same thing happens in the workplace.  There’s the professionals and then everybody else.  For those of you who have read The Power of Professionalism, you know we’re trying hard to change these unfortunate distinctions.

Always remember, you’re the one that determines whether you’re a professional or not –no one can ever take that away from you.

Next year I’m looking forward to seeing this young man play at the next level.  Any football fan who appreciates athletes with amazing skill-sets will too.

Your Organization—Is Your Experience There Helping You Become A Better Person?

As part of a recent consulting engagement, I had the privilege to interview a number of employees from one of the world’s best managed companies.  The company—both what they did and how they did it—was really impressive.  They pushed their people—but not in a manipulative or punitive way.  Employees had near-complete autonomy.  The level of responsibility within the employee ranks was off-the-charts.

The intent of the interviews was to find out what the ‘employee experience’ was like.  Virtually every employee said they ‘couldn’t go back’ to the types of jobs they once held before coming to their current employer.  Despite the high expectations, morale was especially high.  The way the company managed was not only admirable; it was a model to emulate.

For context, the company wasn’t solving world hunger.  In fact, the company’s agriculturally-based products were arguably commodity-like.  Nonetheless, employees found their work especially meaningful.  Almost to a person (and regardless of where they served in the organization) each employee’s level of engagement was high—really high.

At the close of our session one of the more seasoned (yet reserved) employees quietly approached me on his way out of the conference room.  He looked me straight in the eye, and said, “you know, I’m a better person for having worked here”.  This gentleman had privately put a bow on the gift (think: feedback) that had been revealed through our ‘public’ employee meeting.  With that, he went back to work.  I was struck, not only by what he said, but by how he said it.

I thought to myself, ‘isn’t that the ultimate for employees…to feel that their work experience has made (or is making) them a better person?’  What a powerful indicator in assessing (among other things) organizational health.  And if the company needed further validation that it was on the right track this gentleman gave it to them in spades.

Fast forward to last week…I received an email from a client; a tell-it-like-it-is, seasoned company president who has been integrating professional values into his organization for some time. (BTW: he was unaware of the experience I just shared.)  After sharing some company updates and some personal niceties, he closed his note with, “…since reading your book and trying to live what it says has made me a much better person as well as an [much better] employer. Thank you.”

This president knows all-too-well that living up to professional ideals isn’t always a bed of roses. Yet he does what needs doing.  Because of it he grows and becomes a better person as a result.

Personally, this is especially rewarding.  Organizationally, it helps validate our approach.  We’re on the right track. Onward!

A Professional Joins the Competition—and Feeling Good About It.

A colleague friend of mine just recently jumped ships–having left one major accounting firm for another. He was very loyal to his former employer, having made significant sacrifices over many years. During his time with his former firm, he clearly had the firm’s best interests at heart—just as a professional would. Think: mind-set two.

Yet, he never made partner—the holy grail for most in these types of firms.

He’s one now! As integral to the offer, his new firm offered him a partnership. He followed his own self-interests, he took the job. Good for him.

As we pointed out in The Power of Professionalism, being a professional doesn’t mean being a door-mat. It doesn’t mean adopting blind, mindless, loyalty.  And it doesn’t mean abandoning your own self-interests.

Keeping balance between your own interests and your organization’s is sometimes tricky—it requires judgment and discipline.  It’s been said that “professionals create more value than they extract”. My colleague friend did just that while at his former firm. I hope he feels good about his decision. As professional, he should.

Honoring An Amazing Men’s Room Attendant

I love hearing of stories about people in non-tradition jobs or situations that really put an  exclamation point on what it means to be a professional.  Lorenzo Robinson, a men’s room attendant at the posh 21 restaurant in Manhattan, is one such person.

To most, his work wasn’t glamorous.  In fact, some might consider his work demeaning. Not Lorenzo.  He glorified his work. Those he served loved him.

Lorenzo’s story reinforces that it isn’t what we do but how we do it that determines whether we are a professional or not. There should be no doubt, Lorenzo was a professional.

Lorenzo Robinson passed away prematurely in late October.  Even though we never met, I’m honored to share his inspiring story.  Here’s a nice article from the New York Times about him.

   

Minimizing Politics In Your Company

The topic of organizational politics is always a hot one.  I’m sharing a terrific article by Ben Horowitz which speaks to approaches that, when followed, will minimize organizational politics.

This particular article—now over three years old—is definitely centered around the executive suite, but the principles can be applied outside the executive suite as well.

Ben’s blog is one my favorites.  The quality of his writing—and the thinking that drives it—is just terrific. Enjoy.

When Recruiting Don’t Under-Estimate The Impact of Professional Values

The principles from The Power of Professionalism, of course, can be applied in a myriad of ways. Jennifer (Jenn) Schoenhofer, President and CEO of Atlanta-based Axis Teknologies, had a really interesting one.

She was recently hiring for a position that would be a part of her executive team.  Obviously, this is an especially important position.  And if you knew Jenn you wouldn’t  find it surprising she has adopted the ‘we only hire professionals’ philosophy.

She uses that philosophy and makes it integral during the interview process.  Jenn is  clear with each candidate….“Professional values are our north arrow here.  They’re integrated into every facet of how we go about our business.” She especially loves this aspect of the interview –and she reports the candidates respond to it really well too.

Jenn carefully selected her preferred candidate and extends an offer.  The candidate accepts.  You know what’s coming….the candidate’s company counters–financially sweetening the pot.  Then the candidate reneges on their acceptance to Jenn’s offer.  Jenn re-counters, but not with money. She meets with the candidate again and re-emphasizes (of all things) just how Axis’s professional values will enhance the quality of the candidates work life AND how it will drive the company’s success in the future.

Shortly after that the candidate resigned from their company and joined Axis.  Jenn is thrilled and so is the candidate.

This particular candidate left a well-known, well-established leader in the telecom industry. They left a prestigious job for something that they felt had even greater appeal.  Jenn tells me that a significant factor in the candidates decision to leave was Axis’s commitment to professionalism (and all that goes with that).  In fact, she indicated that virtually every candidate she interviewed for that particular job found great appeal in the emphasis Axis was putting on professional values.

The war for talent is real so don’t overlook recruitment as yet another (in a long list) of ways that professionalism makes your organization more competitive.

Thanks to Jenn in her willingness to share…